Purpose of collecting personal information
- The purpose of collecting customer information is related to issues such as:
- Customer support: purchasing, payment, delivery.
- Providing product information, services, and support upon customer request.
- Sending notifications about our latest programs, products.
- Resolving issues arising from purchases.
Scope of information collection
We collect customer personal information when making reservations on the website:
Full name
Email address
Phone number
- Address
Information storage period
- Member’s personal data will be stored until there is a request for cancellation or the member logs in and cancels it themselves. In all cases, member personal information will be securely stored on the emerald-hotram.com server.
- Parties or organizations that may access that information
- For shipping partners, we will provide information to facilitate the delivery of goods such as name, address, and phone number.
- For company employees, there will be specialized departments to serve customer care during product use.
- Linked, co-executed, or outsourced programs for purposes specified in Section 1 always apply personal information security requirements.
- Legal requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal procedures.
- Business transfer (if any): in the event of a merger, consolidation of all or part with another company, the buyer will have the right to access the information we store, maintain, including personal information.
- Address of the unit collecting and managing information
- Business name: BRANCH OF BEN THANH GROUP JOINT STOCK COMPANY – LIMITED LIABILITY COMPANY – BEN THANH – HO TRAM RESORT
- Established and operated according to the Business Registration Certificate No. 0301151147-015 issued by the Department of Planning and Investment of Ba Ria – Vung Tau Province on March 16, 2023
- Head office: No. 27, Nguyen Trung Truc Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam
Methods and tools for users to access and edit data
- If you have any requests regarding access and editing of provided personal information, you can:
- Call directly at the phone number: 0254 3776 789
- Send mail: info@emerald-hotram.com
Consumer complaints receiving and resolving mechanisms related to the misuse of personal information or scope as announced:
At emerald-hotram.com, protecting your personal information is very important, you are assured that the information provided to us will be committed by emerald-hotram.com not to share, sell or rent your personal information to any other person. emerald-hotram.com commits to only use your information in the following cases:
- Improve service quality for customers
- Resolve disputes, complaints
- When legal authorities require.
emerald-hotram.com understands that your rights in protecting personal information are also our responsibility, so in any case of inquiries, feedback related to the privacy policy of emerald-hotram.com and related to the misuse of personal information or scope as announced, please contact via hotline 0254 3776 789 or email: info@emerald-hotram.com for processing and direct work with customers.